Refund & Returns Policy
Customer satisfaction is our number one priority and for any reason if you need to return your purchase send us an email at: firstname.lastname@example.org within 14 days of purchase. All returns must arrive with the order number and issue on a sheet of paper, describing the reason to return.
To be eligible for a refund, item must be in the original packaging, unused and in the original condition. If an item was received in a damaged packaging or damaged condition, buyer should notify us within 72 hours of receiving the order via email. Issues should be sent with pictures and details at email@example.com to get escalated to the proper business area.
Gift cards/e-Gift cards are non-refundable.
Once your return is received and inspected, we will send you an email notifying that we have received the returned item. We will also let you know the status of approval of the refund request. All returns are subject to a 15% restocking fee without exception.
Baby Lamby is not responsible for lost, damaged or delayed packages once a package is shipped and a tracking number is posted in your account. If a package is delayed or lost and tracking information is available, please reach out to the carrier directly. Baby Lamby will not issue a replacement or refund unless a package is damaged or delayed due to the negligence in Baby Lamby's part. Baby Lamby is not responsible for packages lost, delayed or damaged by any local or international carrier.
If a package is delayed or lost and no tracking information is available in your account, please reach out to us at firstname.lastname@example.org, send your inquiry with your order number and we will be happy to assist you. All refunds will require Baby Lamby's approval, and once approved your refund will be processed in 3 days from our end. A credit will be automatically applied to the original method of payment and may take up to 2 weeks depending upon the policy of your financial institution.
LATE OR MISSING REFUNDS
If you haven’t received a refund then kindly confirm with your bank first before sending us an email. Also, contact your credit card company; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted and if you’ve done all of this and still have not received your refund you can reach out to us at email@example.com.
Shipping costs are non-refundable, and buyer will be responsible for paying shipping costs for returning an item. Depending on where you live, the time may vary for your returned product to reach us. All buyers should consider using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item since it solely depends on the shipping carrier and variable factors.